Terms and Conditions

Welcome to Stars of Bedtime Stories.

These Terms and Conditions ("Terms") explain the rules for using the Stars of Bedtime Stories mobile application, website, and related services together called the "App" or the "Service".

The App is operated by NCLV Group LTD, a company registered in the United Kingdom ("we", "us", or "our").

You can contact us at: support@starsofbedtimestories.com

By downloading, accessing, creating an account, purchasing credits, subscribing, or using the App, you agree to these Terms. If you do not agree, you must not use the App.

1. Who the App is for

Stars of Bedtime Stories is a personalised bedtime story app designed to help families create illustrated stories using selected characters, story preferences, narration, and AI-generated content.

The App is primarily intended for parents, guardians, and other adults who create stories for children. Children may use the App only with permission and supervision from a parent or legal guardian.

If you are a parent or guardian and you allow a child to use the App, you are responsible for that child's use of the App and for ensuring that the child uses the App safely and appropriately.

2. Accounts

To use some features of the App, you may need to create an account.

We use third-party authentication providers, including services such as Apple Sign In, email login, Google login, Facebook login, and Clerk. We may store an account identifier connected to your account so that we can provide the App and associate generated stories, characters, credits, and subscriptions with your account.

You are responsible for keeping your account secure. You must not share your account access with anyone who is not authorised to use it.

You agree to provide accurate information when using the App. You must not impersonate another person or create an account using information you are not allowed to use.

3. Child profiles and story information

During onboarding or story creation, you may provide information such as a child's name, age, approximate birth month, story preferences, characters, and custom story instructions.

You should only provide information that you are comfortable using in the App. You should avoid entering unnecessary personal details such as full legal names, addresses, schools, phone numbers, private family information, medical information, or other sensitive details.

You confirm that you have the right and authority to provide any child-related information entered into the App.

4. Uploaded photos and character generation

The App allows you to upload photos so that cartoon-style story characters can be generated.

By uploading a photo, you confirm that:

1. you own the photo or have permission to use it;
2. you have permission from every person shown in the photo;
3. if the photo shows a child, you are the child's parent or legal guardian, or you have permission from the child's parent or legal guardian;
4. the photo does not violate anyone's privacy, intellectual property rights, or other legal rights;
5. the photo does not contain illegal, harmful, explicit, abusive, or inappropriate content.

Uploaded photos are used to generate cartoon character images. We may send uploaded photos to third-party AI service providers, including OpenAI, solely so that the character generation feature can work.

We do not intend to retain the original uploaded photo after character generation is complete. We store the generated cartoon version of the character so that it can be used in stories inside the App.

5. Generated stories, images, narration, and AI content

The App uses artificial intelligence and other automated technologies to generate stories, character images, scene images, narration, and related content ("Generated Content").

Generated Content may be based on information you provide, including uploaded photos, character names, story preferences, child age range, selected story vibe, and custom instructions.

AI-generated content may sometimes be inaccurate, incomplete, inconsistent, unexpected, or unsuitable. We use automated moderation and safety systems to reduce the chance of inappropriate content, but we cannot guarantee that every output will be perfect.

We may automatically reject, filter, rewrite, moderate, or adjust prompts or Generated Content if we believe they may be unsafe, inappropriate, unsuitable for children, unlawful, or contrary to these Terms.

6. Ownership and permitted use of Generated Content

As between you and us, you own the Generated Content created for your account to the extent that ownership can legally be transferred or recognised under applicable law and subject to these Terms.

You may use Generated Content for personal, private, and family use only.

You must not use Generated Content for commercial purposes, including selling it, licensing it, publishing it as a commercial book, using it in advertising, reselling it, minting it as an NFT, or using it to train AI models.

The App is designed for private family use. You must not publicly share, distribute, publish, or upload Generated Content outside the App unless we give you written permission or the App provides an approved sharing feature.

You grant us a limited licence to host, store, process, display, transmit, and use your Generated Content as needed to provide the App to you, operate your account, deliver stories, maintain your library, provide support, enforce these Terms, and comply with legal obligations.

7. Your content and licence to us

"User Content" means any content or information you submit to the App, including photos, prompts, story instructions, names, character information, and feedback.

You keep ownership of your User Content. However, you grant us a limited, worldwide, non-exclusive, royalty-free licence to process, host, transmit, display, and use your User Content only as necessary to operate, provide, secure, moderate, support, and improve the App, and to generate the content you request.

You are responsible for your User Content. You must ensure that you have all rights, permissions, and consents needed to upload and use it in the App.

8. Prohibited content and behaviour

You must not use the App to create, upload, request, or distribute content that:

1. is sexual, explicit, or inappropriate for children;
2. exploits, harms, endangers, or sexualises children;
3. is hateful, abusive, harassing, discriminatory, or bullying;
4. promotes violence, self-harm, dangerous activities, or illegal behaviour;
5. contains graphic, shocking, or adult content;
6. impersonates another person without permission;
7. violates privacy, publicity, copyright, trademark, or other rights;
8. includes personal data you do not have permission to use;
9. attempts to bypass our moderation, safety systems, payment systems, or technical restrictions;
10. uses the App to generate spam, scams, misleading content, or harmful automated content;
11. violates any applicable law or regulation.

We may remove content, refuse generation requests, suspend accounts, restrict access, or terminate accounts if we believe these Terms have been violated.

9. Safety and moderation

We use automated moderation tools to help keep the App appropriate for children and families.

If a prompt or story instruction is not age-appropriate, we may attempt to automatically rewrite or adjust it into a safer version. In some cases, we may refuse to generate content.

You can report inappropriate content or concerns by contacting us at support@starsofbedtimestories.com.

10. Purchases, credits, and subscriptions

The App may offer free features, paid credit bundles, and monthly subscriptions that provide credits or other benefits.

Credits can be used to access generation features or other paid functionality inside the App.

Unless we clearly state otherwise, credits do not expire. However, if we decide to close or discontinue the App, we will aim to give users at least two months' notice before shutdown.

Paid purchases may be handled through Apple App Store, Google Play, or another authorised payment provider. Your purchase may also be subject to the payment provider's own terms, conditions, and policies.

Prices, plans, subscription benefits, and credit bundles may change from time to time. We will provide notice where required by law or by the relevant app store rules.

11. Subscriptions

If you buy a subscription, it will renew automatically unless cancelled in accordance with the rules of the app store or payment provider used for the purchase.

Deleting the App does not cancel your subscription.

You are responsible for managing and cancelling your subscription through the Apple App Store, Google Play, or the relevant payment provider.

If your subscription is cancelled, expired, refunded, charged back, or payment fails, we may remove or reduce access to subscription benefits, including credits or premium features.

12. Refunds

Except where required by law or by the rules of Apple App Store, Google Play, or another payment provider, purchases and credits are non-refundable.

Refund requests for purchases made through Apple App Store or Google Play must be submitted through the relevant app store process.

We do not control whether Apple, Google, or another payment provider approves or rejects a refund request.

13. Account and content deletion

You may delete your account inside the App where this feature is available.

You may also delete characters and stories from your account.

When you delete a generated character or story, we will remove the relevant stored image or content from our active systems as soon as reasonably possible after processing the deletion request.

Some information may remain temporarily in logs, technical systems, payment records, or records we are legally required or permitted to keep. More information will be provided in our Privacy Policy.

14. Privacy

Your privacy is important to us.

Our Privacy Policy explains what information we collect, how we use it, how long we keep it, which service providers we use, and what rights you may have.

The Privacy Policy is available on our website.

By using the App, you agree that we may process information as described in our Privacy Policy.

15. Third-party services

The App may rely on third-party services, including authentication providers, cloud storage providers, analytics providers, payment providers, AI generation providers, and voice generation providers.

These providers may include services such as Clerk, OpenAI, ElevenLabs, Apple, Google, and Meta/Facebook, depending on the features you use.

We are not responsible for third-party services that we do not control. Your use of third-party login, payment, or platform features may be subject to the relevant third party's own terms and policies.

16. App availability and changes

We may update, change, suspend, limit, or discontinue any part of the App at any time.

We do not guarantee that the App will always be available, uninterrupted, secure, error-free, or compatible with every device or operating system.

Some features may be experimental, may depend on third-party providers, and may change over time.

17. The App is provided "as is"

The App and all content are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we make no warranties, guarantees, or representations that:

1. the App will always work without errors or interruptions;
2. Generated Content will always be accurate, suitable, unique, complete, or age-appropriate;
3. stories, images, narration, or characters will always meet your expectations;
4. the App will be available forever;
5. defects or issues will always be fixed.

Nothing in these Terms affects any rights you may have under applicable consumer protection laws.

18. No professional advice

The App is for entertainment and family storytelling purposes only.

Generated Content is not professional, medical, psychological, educational, legal, or parenting advice. You should not rely on the App as a substitute for professional advice or parental judgement.

Parents and guardians remain responsible for deciding whether content is appropriate for their child.

19. Intellectual property

The App, including its name, branding, design, software, user interface, features, templates, systems, and underlying technology, belongs to us or our licensors.

You must not copy, modify, reverse engineer, scrape, reproduce, distribute, sell, or exploit the App or any part of it except as allowed by these Terms or applicable law.

You may not use our name, logo, branding, or trademarks without our written permission.

20. Suspension and termination

We may suspend, restrict, or terminate your access to the App if we reasonably believe that:

1. you have violated these Terms;
2. your use of the App may harm children, other users, us, or third parties;
3. your content may be unlawful, unsafe, or inappropriate;
4. your payment is cancelled, refunded, charged back, or fraudulent;
5. we are required to do so by law, a platform provider, or a payment provider;
6. continuing to provide the App to you would create risk for us or others.

You may stop using the App at any time.

21. Limitation of liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot be excluded under applicable consumer law.

To the fullest extent permitted by law, we will not be liable for:

1. loss of profits, revenue, business, opportunity, goodwill, or data;
2. indirect, incidental, special, or consequential loss;
3. failure, delay, interruption, or unavailability of the App;
4. issues caused by third-party services, app stores, payment providers, networks, devices, or operating systems;
5. AI-generated content that is inaccurate, unexpected, unsuitable, or not unique;
6. your failure to obtain permissions for uploaded photos or content.

To the fullest extent permitted by law, our total liability to you for claims relating to the App will be limited to the amount you paid to us for the App in the 12 months before the claim arose.

22. Indemnity

If you use the App in a way that violates these Terms, breaks the law, infringes another person's rights, or causes a claim against us, you agree to compensate us for reasonable losses, damages, costs, and expenses resulting from that claim, to the extent permitted by law.

This includes claims relating to photos, prompts, names, personal information, or other content you upload or submit without permission.

23. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by updating the effective date, showing an in-app notice, sending an email, or using another appropriate method.

Your continued use of the App after the updated Terms take effect means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the App.

24. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer living outside England and Wales, you may also have rights under the mandatory consumer protection laws of your country or region of residence.

25. Contact

If you have questions, concerns, support requests, refund questions, deletion requests, or reports of inappropriate content, contact us at:

support@starsofbedtimestories.com