Stars of Bedtime Stories

Privacy Policy

Effective date: 9 September 2026

This Privacy Policy explains how Stars of Bedtime Stories collects, uses, stores, shares, and protects information when you use our mobile application, website, and related services together called the "App" or the "Service".

The App is operated by NCLV Group LTD, a company registered in the United Kingdom ("we", "us", or "our").

You can contact us at: support@starsofbedtimestories.com

1. Simple summary for parents

Stars of Bedtime Stories is a personalised bedtime story app for families.

The App lets parents and guardians create story characters, bedtime stories, images, and narration using information they choose to provide.

The most important points are:

  1. The App is primarily intended for parents and guardians.
  2. Children may use the App only with permission and supervision from a parent or legal guardian.
  3. We may collect account information, child profile details, uploaded photos, face data contained in uploaded photos, generated characters, generated stories, usage data, analytics data, and payment-related information.
  4. We only ask for limited child profile information, such as a child's name, age in years, and approximate birth month. We do not ask for a child's exact date of birth.
  5. Uploaded photos may contain face data. In this policy, face data means the visible image of a person's face and related visual facial features contained in an uploaded photo, used only to create a cartoon-style story character.
  6. Original uploaded photos and face data are used temporarily for character generation. We do not store the original uploaded photo or extracted face data in our active app systems after character generation is complete.
  7. We do not use face data to identify people, verify identity, unlock the App, create biometric templates or faceprints, compare faces, infer sensitive attributes, track users, advertise to users, or train our own face-recognition system.
  8. We store the generated cartoon character image, generated stories, and related story content so they can appear in the user's library.
  9. We use third-party providers to operate the App, including providers for authentication, AI generation, voice generation, storage, analytics, payments, and app store services. Uploaded photos and face data may be sent to AI generation providers, including OpenAI, only to provide the requested character-generation feature.
  10. We do not sell personal information.
  11. We do not provide public social features. Stories and characters are private to the user's account.
  12. Parents and guardians can request access, correction, or deletion by contacting us at support@starsofbedtimestories.com.

2. Who this policy applies to

This Privacy Policy applies to anyone who uses the App, including parents, guardians, and children using the App with permission.

The App is intended for worldwide use. Because privacy laws vary by country, some rights and protections may depend on where you live.

If you are a parent or guardian and you allow a child to use the App, you are responsible for supervising the child's use of the App.

If you are a child, you should use the App only with permission from your parent or guardian.

3. Information we collect

We collect information in the following ways.

3.1 Account and login information

When you create or use an account, we may process information connected to authentication and account access.

We use third-party authentication providers, including services such as Clerk, Apple Sign In, email login, Google login, and Facebook login.

We may store an account identifier linked to your account so that we can provide your account, credits, subscriptions, generated characters, generated stories, and app library.

Depending on the login method you choose, the authentication provider may process information such as your email address, login identifier, name, or authentication token. The exact information depends on the provider and your chosen login method.

We do not store payment card details.

3.2 Child profile information

During onboarding or story creation, you may provide information about a child, such as:

  1. child's first name or nickname;
  2. age in years;
  3. approximate birth month;
  4. story preferences;
  5. selected characters;
  6. selected story vibe, theme, or language;
  7. custom story instructions.

We do not ask for a child's exact date of birth.

You should avoid entering unnecessary personal details, such as a child's full legal name, home address, school, phone number, medical details, private family details, or other sensitive information.

3.3 Uploaded photos and face data

The App allows you to upload photos to create cartoon-style story characters.

Uploaded photos may include images of adults, children, family members, friends, pets, or other people. Uploaded photos may contain face data.

For this Privacy Policy, "face data" means the visible image of a person's face and related visual facial features contained in an uploaded photo, such as face shape, expression, hairstyle, skin tone as visible in the photo, and other visual details needed to create a cartoon-style character.

We collect and process uploaded photos and face data only when you choose to upload a photo for character generation. We do not use Face ID, TrueDepth, ARKit face tracking, live face scans, facial-recognition identifiers, face geometry maps, biometric templates, or faceprints.

We use uploaded photos and face data temporarily to generate cartoon character images and to maintain visual consistency for the generated character during the generation request.

To provide this feature, uploaded photos and face data may be sent to third-party AI service providers, including OpenAI, only so they can process the photo and return the requested generated cartoon character image.

We do not store the original uploaded photo or extracted face data in our active app systems after the character generation process is complete. However, the photo may exist briefly in temporary processing systems, transmission systems, provider processing systems, or technical logs while the request is being processed, secured, debugged, or deleted.

We store the generated cartoon character image so that it can be used in the App. Generated cartoon character images may resemble the uploaded person, but they are separate generated content and are stored in your account until you delete them, delete your account, or we remove them according to our Terms and Conditions.

3.4 Generated characters, stories, images, narration, and library content

We may store content generated through the App, including:

  1. cartoon character images;
  2. character names and roles;
  3. story prompts and story instructions;
  4. generated bedtime stories;
  5. generated scene images;
  6. generated narration or voice content;
  7. selected language, story vibe, cast, and story preferences;
  8. library metadata, such as when a story was created or updated.

This allows you to access your characters and stories later.

The App may also cache some content locally on your device to improve performance and allow faster loading.

3.5 Custom prompts and story instructions

If you type custom prompts or story instructions, we process them to generate personalised content.

You should not include sensitive personal information in custom prompts.

We may use automated moderation and safety systems to detect, reject, rewrite, or adjust prompts that appear unsafe, inappropriate, unlawful, or unsuitable for children.

3.6 Purchases, credits, and subscriptions

The App may offer credit bundles and subscriptions.

Purchases may be processed through Apple App Store, Google Play, or another authorised payment provider.

We may receive and store payment-related records such as:

  1. product purchased;
  2. subscription status;
  3. credit balance;
  4. transaction identifier;
  5. purchase date;
  6. renewal status;
  7. refund or cancellation status.

We do not receive or store your full payment card details.

3.7 Analytics, diagnostics, and usage data

We may collect analytics, diagnostics, crash logs, device information, and app usage information to understand how the App is used, fix bugs, improve performance, prevent abuse, and improve the user experience.

This may include:

  1. device type;
  2. operating system;
  3. app version;
  4. country or region;
  5. language settings;
  6. crash logs;
  7. performance information;
  8. pages or screens viewed;
  9. features used;
  10. generation request events;
  11. purchase or subscription events;
  12. install attribution or marketing campaign data.

We use this information to operate and improve the App.

On our website, analytics are provided by PostHog, acting as our data processor, and PostHog's servers for our account are hosted in the European Union. Website analytics only run if you consent to them through the cookie banner or cookie settings control, and are off unless you opt in. You can withdraw analytics consent at any time; doing so stops future analytics collection but does not delete analytics information already collected. To request deletion of analytics information already collected about you, contact us at support@starsofbedtimestories.com.

Regardless of your analytics choice, our website stores two small pieces of information in your browser when you first arrive: a first-party note of how you arrived at the site (such as the referring website, campaign parameters, an advertising click identifier from the link you followed, when one is present, and the page you landed on), and a cookie recording which version of a landing page was shown to you. Before you create an account, these stay in your browser for that browsing session and are not sent to us.

If you create an account, this arrival note and page-variant value are sent to us and become linked to your account, so that we can record how you found the App. Once linked to your account, this information is kept until you delete your account or ask us to delete it; until then it is not shared with any third party.

3.8 Support communications

If you contact us, we may collect your email address, message content, attachments, account details, and any other information you choose to provide.

We use this information to respond to your request, investigate issues, provide support, and improve the App.

3.9 Safety, moderation, and abuse prevention information

We may process prompts, generated content, account identifiers, usage patterns, and technical data to:

  1. keep the App safe for children and families;
  2. detect inappropriate content;
  3. prevent misuse;
  4. enforce our Terms and Conditions;
  5. prevent fraud, spam, or abuse;
  6. investigate reports or complaints.

4. How we use information

We use information to:

  1. create and manage user accounts;
  2. authenticate users;
  3. generate cartoon characters from photos, including by temporarily processing face data contained in uploaded photos;
  4. generate personalised bedtime stories;
  5. generate story images and narration;
  6. store user libraries;
  7. manage credits, subscriptions, and purchases;
  8. personalise stories by age, language, vibe, and selected characters;
  9. moderate prompts and content;
  10. keep the App safe and age-appropriate;
  11. provide customer support;
  12. fix bugs and improve performance;
  13. understand how users interact with the App;
  14. improve features and user experience;
  15. prevent fraud, abuse, and unauthorised access;
  16. explain and document how photo and face data processing works;
  17. comply with legal, platform, tax, accounting, or regulatory obligations;
  18. enforce our Terms and Conditions.

5. Legal basis for processing UK and EEA users' information

If you are in the UK or European Economic Area, we rely on the following legal bases where applicable.

5.1 Contract

We process information where necessary to provide the App, including accounts, story generation, character generation, subscriptions, credits, and support.

5.2 Consent

We may rely on consent where required, including where a parent or guardian provides consent for a child to use the App or for certain child-related information to be processed.

You may withdraw consent where consent is the legal basis for processing, but this may affect your ability to use some App features.

5.3 Legitimate interests

We may process information for our legitimate interests, including improving the App, preventing abuse, securing the App, responding to support requests, understanding app performance, and protecting users.

When the information relates to children, we take additional care and consider the child's best interests.

5.4 Legal obligation

We may process information where required to comply with legal, accounting, tax, platform, regulatory, or law enforcement obligations.

6. Children's privacy

The App is designed for family storytelling and may be accessed by children.

Children should use the App only with permission and supervision from a parent or legal guardian.

Parents and guardians are responsible for deciding what information to provide, what photos to upload, what stories to generate, and whether content is appropriate for their child.

We aim to limit the amount of child information collected. For example, we collect age in years and approximate birth month rather than an exact date of birth.

We do not knowingly ask children to provide contact details, home addresses, school details, exact location, medical details, or other sensitive personal information.

If you believe a child has used the App or provided personal information without appropriate parental or guardian permission, contact us at:

support@starsofbedtimestories.com

Parents and guardians may contact us to request access, correction, or deletion of child-related information.

7. Photos of children and other people

If you upload a photo of a child or another person, you confirm that you have permission to use that photo in the App.

If the photo shows a child, you confirm that you are the child's parent or legal guardian, or that you have permission from the child's parent or legal guardian.

We use uploaded photos, including any face data visible in those photos, to generate cartoon character images.

The original uploaded photo and any extracted face data are temporary and are not stored in our active app systems after character generation is complete.

The generated cartoon character image may be stored in your account until you delete it or delete your account.

8. Face data

This section explains how the App collects, uses, shares, stores, and retains face data.

8.1 What face data the App collects

The App collects face data only when you choose to upload a photo for character generation. Face data means the visible image of a person's face and related visual facial features contained in the uploaded photo, such as face shape, facial expression, hairstyle, skin tone as visible in the photo, and other visual details needed to create a cartoon-style character.

The App does not collect face data from Face ID, TrueDepth, ARKit face tracking, live camera face scans, facial-recognition identifiers, face geometry maps, biometric templates, or faceprints.

8.2 How the App uses face data

The App uses face data only for the following planned purposes:

  1. to create a cartoon-style character based on the uploaded photo;
  2. to preserve important visual characteristics from the uploaded photo in the generated cartoon character;
  3. to help keep the generated character visually consistent during the character-generation request;
  4. to moderate the request for safety and policy compliance;
  5. to provide support, deletion, abuse-prevention, and security functions related to the character-generation feature.

We do not use face data to identify people, verify identity, unlock the App, create biometric templates or faceprints, compare faces, infer sensitive attributes, track users, advertise to users, or train our own face-recognition system.

8.3 Sharing face data with third parties

Face data may be shared with third-party AI generation providers, including OpenAI, only to provide the requested character-generation feature. This means the uploaded photo may be transmitted to the provider so the provider can process the photo and return a generated cartoon character image.

We do not sell face data. We do not share face data with advertisers, data brokers, or public social networks. We do not knowingly allow third-party AI providers to use uploaded photos or face data for advertising to users or to train their models.

8.4 Where face data is stored

Uploaded photos and face data may be processed temporarily on our systems, cloud hosting or storage systems, transmission systems, and the systems of our AI generation providers, including OpenAI, while the character-generation request is being processed. Third-party AI generation providers may temporarily retain inputs and outputs according to their contractual terms and API data-retention settings, which may be up to 30 days unless a shorter retention arrangement applies.

After character generation, we store the generated cartoon character image in the user's account library so it can be reused in stories. We do not intend to store the original uploaded photo or extracted face data in our active app systems after the character-generation process is complete.

8.5 How long face data is retained

Original uploaded photos and extracted face data are temporary and are used only during character generation. We do not retain original uploaded photos or extracted face data in our active app systems after character generation is complete.

Original uploaded photos and face data may remain briefly in temporary processing systems, transmission systems, provider processing systems, or technical logs while the request is processed, secured, debugged, or deleted. Third-party AI generation providers may temporarily retain inputs and outputs according to their contractual terms and API data-retention settings, which may be up to 30 days unless a shorter retention arrangement applies. Where deletion is not technically immediate, we remove or allow expiry of such temporary copies as soon as reasonably possible.

Generated cartoon character images are stored until you delete the character, delete your account, or we otherwise remove them according to our Terms and Conditions.

9. AI and voice generation providers

The App uses third-party AI and voice providers to generate content.

These providers may include:

  1. OpenAI, for AI-generated text and images, including cartoon character generation from uploaded photos;
  2. ElevenLabs, for voice and narration features.

When you use AI-powered features, we may send relevant inputs to these providers, such as uploaded photos, face data contained in uploaded photos, character information, prompts, story instructions, story text, or narration text.

These providers process information so that the requested generation features can work. OpenAI may process uploaded photos and face data only to return the requested generated cartoon character image, subject to its applicable API data-retention settings and contractual terms. ElevenLabs does not need uploaded photos or face data for voice generation.

We do not knowingly allow third-party AI providers to use your uploaded photos, face data, child profile information, or generated family story content for advertising to you.

We do not sell your personal information or face data.

We share data with these AI providers only under agreements that require them to protect it with safeguards equivalent to those described in this policy, to use it solely to perform the requested generation, and not to use it to train their models or to advertise to you.

10. Other third-party service providers

We may share information with service providers that help us operate the App, including:

  1. authentication providers;
  2. cloud hosting and storage providers;
  3. database providers;
  4. analytics providers, including PostHog for website analytics (EU-hosted, consent-gated — see Section 3.7);
  5. crash reporting providers;
  6. payment and app store providers;
  7. AI generation providers;
  8. voice generation providers;
  9. customer support tools;
  10. security and moderation tools.

These service providers may process information only as needed to provide services to us, support the App, comply with law, or protect security and safety. Face data is shared with third-party AI generation providers only as described in Section 8 and Section 9 of this Privacy Policy.

Some third-party providers may have their own privacy policies when you interact with their services directly, such as Apple, Google, Facebook, or app store payment systems.

11. App stores and payment providers

If you purchase credits or subscriptions through Apple App Store or Google Play, your purchase is handled by the relevant app store.

Apple or Google may process payment information, purchase history, device information, account information, tax information, and refund information according to their own terms and privacy policies.

We may receive limited purchase information from Apple or Google so that we can provide credits, subscriptions, and premium features.

We do not receive your full payment card details from Apple or Google.

12. Analytics and advertising attribution

We may use analytics and attribution tools to understand how users find and use the App, which features are used, whether ads or campaigns are effective, and how to improve the App.

This may include information about installs, app opens, purchases, device type, region, language, app version, crashes, and feature usage.

On our website, our analytics processor is PostHog, hosted in the European Union, and website analytics run only with your consent (see Section 3.7). Because website analytics is consent-based, it reflects a sample of visitors who opt in, not every visitor to the website.

We do not sell personal information.

We do not provide public social features inside the App.

If we use advertising or attribution tools, we will aim to use them in a way that is appropriate for a family app and consistent with applicable children's privacy rules.

13. How long we keep information

We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

13.1 Original uploaded photos and face data

Original uploaded photos and face data contained in or extracted from those photos are temporary and are used only during character generation.

We do not store the original uploaded photo or extracted face data in our active app systems after character generation is complete. Original uploaded photos and face data may remain briefly in temporary processing systems, transmission systems, provider processing systems, or technical logs while the request is processed, secured, debugged, or deleted. Third-party AI generation providers may temporarily retain inputs and outputs according to their contractual terms and API data-retention settings, which may be up to 30 days unless a shorter retention arrangement applies. Where deletion is not technically immediate, we remove or allow expiry of such temporary copies as soon as reasonably possible.

13.2 Generated cartoon characters

Generated cartoon character images are stored so they can be used in your stories and account library.

They remain stored until you delete them, delete your account, or we otherwise remove them according to our Terms and Conditions.

13.3 Generated stories and story content

Generated stories, scene images, narration, and related library content are stored so they can remain available in your account.

They remain stored until you delete them, delete your account, or we otherwise remove them according to our Terms and Conditions.

13.4 Account and purchase information

Account information, subscription information, credit balances, and transaction records may be kept while your account is active and for as long as needed for legal, tax, accounting, fraud prevention, support, and platform compliance purposes.

13.5 Support messages

Support messages may be kept for as long as needed to respond to your request, maintain support records, resolve disputes, improve the App, and comply with legal obligations.

13.6 Analytics and technical logs

Analytics, crash logs, and technical logs may be kept for a reasonable period to help us operate, secure, debug, and improve the App.

Where possible, we may aggregate or de-identify analytics information.

The arrival note and landing-page-variant value described in Section 3.7 are the exception to this: once linked to an account, they are kept until the account is deleted or deletion is requested, not for a general "reasonable period."

14. Deleting your information

You can delete your account in the App where this feature is available.

You can also delete characters and stories from your account.

When you delete a generated character or story, we will remove the relevant stored image or story content from our active systems as soon as reasonably possible after processing the deletion request. If any temporary uploaded photo or face-data copies still exist in processing systems or technical logs, we remove or allow expiry of those temporary copies as soon as reasonably possible, subject to legal, security, fraud-prevention, dispute-resolution, and technical limitations.

Some limited information may remain temporarily in technical systems, app store records, logs, or records we are required or permitted to keep for legal, tax, accounting, security, fraud prevention, or dispute resolution purposes.

To request deletion or help with deletion, contact:

support@starsofbedtimestories.com

15. Your privacy rights

Depending on where you live, you may have rights over your personal information.

These may include the right to:

  1. access the information we hold about you;
  2. correct inaccurate information;
  3. delete information;
  4. restrict certain processing;
  5. object to certain processing;
  6. withdraw consent where we rely on consent;
  7. request a copy of your information;
  8. complain to a data protection authority.

Parents and guardians may also contact us about information relating to their child.

To exercise privacy rights, contact:

support@starsofbedtimestories.com

We may need to verify your identity before responding to a request.

16. UK and EEA privacy rights

If you are in the UK or European Economic Area, you may have rights under applicable data protection laws, including the UK GDPR or EU GDPR.

You may contact us at:

support@starsofbedtimestories.com

If you are in the UK and are not satisfied with how we handle your request, you may have the right to contact the UK Information Commissioner's Office.

17. International transfers

We provide the App worldwide and use third-party providers that may process information in different countries.

This means your information may be transferred to, stored in, or processed in countries outside your country of residence, including countries that may have different data protection laws.

Where required, we take steps designed to protect personal information during international transfers, such as using appropriate contractual safeguards or relying on other legally recognised transfer mechanisms.

18. Security

We use reasonable technical and organisational measures to protect information.

However, no app, website, internet transmission, storage system, or digital service can be guaranteed to be completely secure.

You are responsible for keeping your account login secure and for using the App in a safe way.

If you believe your account or information has been compromised, contact us at:

support@starsofbedtimestories.com

19. Public sharing and social features

The App is designed for private family storytelling.

We do not currently provide public social networking features.

Generated characters and stories are private to your account unless you choose to show them to someone else outside the App.

You should not publicly share Generated Content, child information, or images from the App unless you have all necessary permissions and are comfortable doing so.

20. Marketing communications

If we send marketing communications, we will do so in accordance with applicable law.

You may opt out of marketing emails by using the unsubscribe option where available or by contacting us.

We may still send important service messages, such as account, payment, subscription, security, privacy, or legal notices.

21. Links to other websites or services

The App or website may contain links to third-party websites, app stores, payment providers, login providers, or other services.

We are not responsible for the privacy practices of third-party websites or services.

You should review their privacy policies before using them.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by updating the effective date, showing an in-app notice, sending an email, or using another appropriate method.

Your continued use of the App after the updated Privacy Policy takes effect means you acknowledge the updated Privacy Policy.

23. Contact us

If you have questions, privacy requests, deletion requests, child privacy concerns, or reports of inappropriate content, contact us at:

support@starsofbedtimestories.com